CATEGORIES | Modern Claims Awards 2024

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INSURER OF THE YEAR

Which aspects of your success set you apart from the competition? Perhaps you’ve adopted an innovative approach to settling claims, or have consistently demonstrated outstanding client care? We want to hear about everything you’re doing to grow, network and build positive relationships. Do you already have a dynamic ecosystem? What makes you the best?

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BROKER OF THE YEAR

How do you pre-emptively respond to the demands of your customer in a way that supports and recognises their needs? How do you go the extra mile to offer relevant products and value-added services to the consumer? Tell us why you’re the bees knees!

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BODYSHOP OF THE YEAR

The UK’s motor repair industry has certainly been tackling its fair share of trials and tribulations lately. From skills shortages to supply chain issues, how are you demonstrating resilience in the face of these unprecedented challenges? How are you keeping customer service at the forefront of what you do?

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LAW FIRM OF THE YEAR

Making the client your central focus is vital to your success. How do you prioritise this higher level of care, whilst contributing to the welfare of your staff and endorsing the wider legal community at the same time? Let us know what makes you the best law firm!

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BEST WORKPLACE AWARD

What makes your employees proud to work where they do? What incentives have you put in place to offer work/life balance, reward success and provide a safe space for your staff to thrive? Let us know what makes your place of work the best place of all!

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INSURTECH OF THE YEAR

Are you driving innovation and change? How are you enhancing processes and enriching the customer and client experience? Are you seamlessly integrating into your carrier’s service whilst propelling digital advancements? Let us know how you’re shaking things up!

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MANAGING GENERAL AGENT OF THE YEAR

Tell us how your capabilities have significantly streamlined processes and showcased competitive edge within the supply chain. Demonstrate your agility and speed to react. How is your extensive expertise delivering an exceptional CX? What makes you the best?

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OUTSTANDING COMMITMENT TO TRAINING AND APPRENTICESHIPS

The insurance ecosystem continues to face a widespread talent crisis, with more people retiring from the sector than those coming in at entry level. Tell us what you’re doing to nurture the skillset of your staff in the face of these challenges. How are you committed to providing bespoke training and apprenticeships for the Next Generation?

BEST GREEN INITIATIVE

It’s not easy being green! How are you shifting focus to prioritise your net-zero goals as a key part of your day-to-day operations? How are you measuring your sustainable development?

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SUPPORTING THE INDUSTRY (1-25 EMPLOYEES)

Success comes in many forms, and rarely happens in a vacuum. Demonstrate how you have supported the insurance sector through your professional services, products and expertise, adding value to improve performance and final outcomes. Your company must be made up of no more than 25 employees.

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SUPPORTING THE INDUSTRY (26+ EMPLOYEES)

Success comes in many forms, and rarely happens in a vacuum. Demonstrate how you have supported the insurance sector through your professional services, products and expertise, adding value to improve performance and final outcomes. Your company must be made up of 26 employees or more.

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INNOVATION OF THE YEAR

The insurance industry loves to embrace evolution. Where a need has been identified, which new innovations have made the biggest impact across the sector over the last 12 months, and how has this been integrated and implemented into the claims process? Be sure to tell us about what you set out to do in terms of the aim of innovation, and how those goals are being met!

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TECH INITIATIVE OF THE YEAR

How has the development of new technology enhanced the quality of your processes and operations, perhaps in the form of cost effectiveness, improved customer service or efficiency?

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MAJOR LOSS AWARD

When catastrophe strikes, customers need to know that they’re in safe hands. Tell us about a particularly challenging claim (or claims) where a major, unprecedented loss has occurred. How did you spring into action, and what did you do differently to go above and beyond for the consumer/s in order to settle their claim and get things back on track?

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FIGHT AGAINST FRAUD

We are looking for outstanding examples of detecting and countering fraud. This could be a team effort within your organisation, or it could be through collaboration with third parties.

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RISING STAR OF THE YEAR

Must be the age of 35 or under on the date of ceremony, please provide date of birth in nomination.

Let us know who we should be looking out for, and why! Maybe they’re making strides in their professional development, or setting an example for the way that the claims process should evolve over time. How are they demonstrating a commitment to their role, or to the wider industry? What contribution are they making, and why would others benefit from following suit?

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DIVERSITY AWARD

Promotion of diversity and inclusion is one of the primary keys to unlocking business success. How have you embraced Diversity and Inclusion principles within your workplace culture, for staff as well as customers? How are you making your company accessible for all? Demonstrate how you measure the efficacy of a diverse workplace. What are the effects of these incentives in practice, and how do they align with business goals?

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BEST ESG CAMPAIGN

How have you demonstrated a commitment to Environmental, Social and Governance initiatives within your organisation? What were the primary objectives of the campaign, how were they met and what have the results shown thus far? Let us know how you’re making waves!

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ACCIDENT MANAGEMENT COMPANY OF THE YEAR

Providing a seamless end to end service for your customers and eliminating the stress of dealing with the aftermath of an accident must remain your top priority. How do you go the extra mile to offer peace of mind to your customers and ensure that the credibility of your work stays front and centre of your service offering?

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