SPONSORS
HEADLINE SPONSOR & KINDLY SPONSORING THE INDUSTRY WOMAN OF THE YEAR AWARD
Carpenters Group is a premier provider of legal and insurance services with over 30 years of expertise in successfully managing claims for insurers and policyholders. Our team of approximately 1500 colleagues across the UK collaborates closely with insurers, brokers, and MGAs to deliver a wide range of fully outsourced claims solutions.
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We pride ourselves on our deep insurance and legal expertise, enabling us to forge successful partnerships with any insurer or broker. Our long-standing relationships with our clients are a testament to the high quality of our service. At Carpenters Group, we are driven by a commitment to excellence, mutual support, and community engagement, always striving to do the right thing.
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Despite managing more claims than many of our closest competitors combined, we maintain the mind-set of a small firm. Carpenters Group comprises numerous specialist teams, each led by industry-leading professionals who carefully tailor their services to meet our customers' needs.
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Our comprehensive services include outsourced motor claims, motor and home legal expenses insurance, claimant personal injury services, a 24/7 365 First Notification of Loss (FNOL) centre, legal defence services, a specialist biker team, serious and catastrophic injury team, and credit hire and subrogated recoveries.
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At Carpenters Group, our clients, colleagues, and customers know they can rely on us for exceptional service and support.
KINDLY SPONSORING THE BROKER OF THE YEAR AWARD
Digilog UK are a leading provider of advanced risk-reduction solutions; driven by our acclaimed DiVA (Digital intelligent Voice Analysis) Core technology. Our dedication to integrity in conversation-driven transactions shapes every aspect of our services, from applications and claims to customer disputes and investigative interviews.
We develop tailored solutions that address the unique risk exposures of diverse businesses, ensuring that every interaction is managed with exceptional precision. Our technology adeptly handles calls of any volume while prioritising customer service excellence. By integrating best practices from cognitive interviewing, behavioural analysis, and intelligent questioning, we create an ergonomic interface that streamlines user experience.
Our system harnesses machine learning to provide real-time risk assessments, enhancing customer due diligence and expediting the processing of legitimate claims and applications. Furthermore, our commitment to Equality, Diversity, and Inclusion (EDI) is integral to our mission; DiVA technology focuses solely on voice algorithms, eliminating biases related to socioeconomic or minority groups.
By consistently investing in our people, technology, and processes, we promote sustainability and innovation. At Digilog, we are passionate about delivering cutting-edge solutions that empower businesses to navigate their unique challenges with confidence.
KINDLY SPONSORING THE BODYSHOP OF THE YEAR AWARD
e2e is the leading exponent of total loss claims management in the UK, and central to our business is a simple philosophy.
Think differently. Act differently. Deliver excellence – differently.
Proudly owned by our member suppliers we are tasked with bringing invention, creativity, and new total loss management solutions to our clients and their policyholders. A non-profit making enterprise, we prefer to leave surplus funds with our members and clients so that we can be ultra-competitive in our pricing, whilst also providing our members with more opportunities to invest in the future.
Driven by technology and an obsessive focus on the customer experience we design and deliver a total loss claims management service that is bespoke, flexible, delivered with passion, is inventive, and built on total commitment.
Free of corporate demands to maximise profits we can freely choose where and when to invest in those new solutions that will deliver real value to our clients. If there’s a way to do it better, we’ll find it. If there are different answers that require new methods, we’ll adopt them. If we can create a new collaboration between our members and clients, we’ll be there at the start.
e2e. Delivering excellence. Differently.
KINDLY SPONSORING THE MEDIA BOARD
Laird is transforming vehicle damage assessment across the UK. Since its inception in 2000, the company has been at the forefront of delivering clear, accurate, and impartial damage intelligence, empowering the industry to make smarter, faster decisions. By combining cutting-edge AI technology with a team of expert assessors, Laird ensures rapid, transparent assessments without sacrificing accuracy.
What truly sets Laird apart is its unique Human-in-the-Loop (HITL) approach, seamlessly blending the efficiency of AI with the precision of human expertise. This combination ensures both speed and reliability in every report.
From FNOL to case completion, Laird provides tailored solutions designed to meet the specific needs of each client. Continuously innovating and refining its processes, Laird leads the way in reducing costs, enhancing outcomes, and ensuring client satisfaction.
With a relentless focus on quality and service, Laird is a trusted partner for anyone seeking efficient, high-quality vehicle damage reports and intelligence. Their commitment to staying ahead of industry trends ensures they remain a leader in the field, always delivering results that drive real value for their clients.
KINDLY SPONSORING THE INSURER OF THE YEAR AWARD
FMG is the UK’s leading provider of comprehensive incident management and roadside solutions, delivering 24-hour vehicle and driver support to a portfolio of over 830,000 cars, LCVs and HGVs.
Established in 1986, FMG operates on behalf of private and public sector fleets, major UK insurers and brokers, leasing providers, 11 Police Forces and National Highways, continually seeking new and innovative ways to control incident costs and reduce vehicle downtime to a minimum.
When vehicles incidents occur, FMG’s fleet experts are available 24/7/365 to provide vital driver support and manage every aspect of the incident, from initial reporting to vehicle recovery and replacement vehicles, repair management, risk reduction services and a range of Insurance solutions. Ingenium, FMG’s in-house designed and managed platform, drives all services seamlessly and retains tight control over every time-critical process, all incident-related costs and every customer’s specific instructions.
FMG’s UK-wide network of vehicle repairers offers a range of high-quality repair options, including one-day SMART and mobile repair and traditional bodyshop repair, all designed to reduce vehicle off road time to a minimum. FMG’s automotive engineers ensure the most appropriate repair option is expertly carried out, repair costs are fair and repair progress monitored. Drivers are kept mobile with a suitable replacement vehicle and can track repair progress at any time via FMG Connect, the omni-channel customer portal.
FMG employs over 800 staff from its headquarters, Broad Lea House in Huddersfield, with all services managed in-house, enabling the seamless and safe sharing of data via integrated systems.
KINDLY SPONSORING THE INNOVATION OF THE YEAR AWARD
Witness Wise is trusted in providing high-quality, professional, and reliable legal services that seamlessly integrate with your business needs. Understanding the challenges faced in managing a caseload, we offer flexible solutions for a range of services, without compromising on quality. Our services include statement taking, first language statement taking, translation and interpreting, and no-find-no-fee client tracing.
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With an unwavering focus on customer satisfaction and innovation in our methods, we ensure that our service is tailored to each client’s individual strategy and expertly delivered. Our dedicated team is equipped to offer our services to a high standard, exceeding client expectations.
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We plan our methods on an account-by-account basis, rejecting a “one size fits all approach”. With a proven track record of improving settlement values and increasing client engagement, we are more than a service provider; we are a trusted partner in the legal sector and an extension of your firm.
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We continuously innovate our internal processes, team training, and industry partnerships. Our approach is professional, methodical, and effective. Witness Wise services add significant value to clients, making us the preferred choice for legal professionals nationwide.
KINDLY SPONSORING THE MENU & WINE
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Rapid Repair Network, we are redefining the way mobile vehicle body repairs are carried out. As a leading provider of same-day mobile vehicle body repair services, we perform over 14,000 repairs annually for a broad spectrum of clients, including insurance, accident management and fleet companies across the country. However, what truly sets us apart is our unwavering commitment to sustainability and environmental stewardship. Our green initiative is not only changing the repair landscape of mobile vehicle repair, but also paving the way for a more sustainable future in the entire automotive repair and refinish sector. As the first mobile repair company to achieve both BSI and PAS2060 Carbon Neutral Status, we are proudly at the forefront of the green revolution within the vehicle repair industry. Our efforts to reduce our carbon footprint are tangible, measurable, and impactful
Monitoring customer feedback through Net Promoter Score (NPS) metrics to measure satisfaction and ensure that our green policies are resonating with those we serve. The response has been overwhelmingly positive. 96% of customers say they would use us again, and 94% rate our repair quality as 5 stars, with 95% rating their overall experience as excellent.
KINDLY SPONSORING THE OUTSTANDING ACHIEVEMENT OF THE YEAR AWARD
S&G Response is an award-winning provider of third-party claims handling services to a wide variety of stakeholders including insurers, MGA’s and self-insured fleet clients. We are one of the few privately owned businesses in our sector operating with scale allowing clients direct access to the ownership for accelerated decision-making capability.
Operating from sites in Wilmslow and Halifax, our business offers a suite of services including:
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FNOL
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In-house engineering
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Repair network and repair management
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Total loss and salvage handling
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Third Party Capture
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TPPD claims handling
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Uninsured Loss Recovery
We continue to invest in technology and utilise workflow and automated processes to facilitate the end-to-end coordination of our partners requirements. This allows the business to stay ahead with industry advancements giving us the flexibility to adapt and proactively approach the way we operate to deliver on client expectations.
We have been featured as a Best Practice Representative in the annual Parliamentary Review and hold the gold standard accreditation from Investors in People.
KINDLY SPONSORING THE PROGRAMME
Copart is a global leader in online vehicle remarketing and recycling, handling over 500,000 vehicles each year in the UK through their patented online ‘live’ auction platform.
Delivering service excellence and maximum value throughout the total loss process and offering the UK’s largest inventory of quality assured green parts through The Green Parts Specialists brand, Copart UK is proud to be the partner of choice across the insurance sector.
Copart offers unparalleled operational ‘speed and ease’ and the latest digital technologies alongside a 500+ transport fleet, over 1,000 acres for secure storage and handling, and 32 locations across the UK and Ireland with more in the pipeline.
Continuously expanding to ensure close proximity to customers and communities, Copart provides the largest self-owned capacity and capability for Total Loss vehicles in the UK.
Coupled with their ‘Customer First’ ethos, Copart constantly strives to provide the very best experience for its customers and their policy holders, with achievements including a ‘Super Six’ suite of ISO accreditations.
Offering more than 30 Integrated Services, which return real measurable value, Copart customers realise the highest possible auction returns alongside reduced claims costs.
Copart’s data sources are extensive; utilising live and post event data pools, providing unrivalled insights, and enabling its customers to make informed decisions, from underwriting through to auction predictions.
Copart. Always moving forward.
KINDLY SPONSORING THE BEST CUSTOMER SERVICE AWARD
Since 2009, National Accident Repair Group (NARG) has redefined accident repair management, providing nationwide coverage through a network of over 550 PAS10125-approved bodyshops. Trusted by major insurers and fleet operators, NARG delivers seamless repair solutions that balance efficiency, technical expertise, and customer service, ensuring minimal vehicle downtime.
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With the increasing complexity of modern vehicle repairs, our expertise in procurement, deployment, and capacity management is more critical than ever. Our network boasts 750+ manufacturer approvals, ensuring every repair meets the highest industry standards while optimising cost and efficiency. Proactively addressing the rise in electric vehicles, we’ve partnered with 350+ repairers certified to Level 3 EV repair standards.
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As we enter our next chapter, NARG will continue to lead the next era of repair management through innovation, automation, and real-time performance insights. Our digital-first approach integrates AI-driven decision-making and specialist-led repair solutions, ensuring faster turnaround times and seamless insurer integration. With a strong focus on ESG and compliance, we are building a smarter, more resilient repair network - delivering excellence at scale for insurers, fleets, and policyholders alike.
KINDLY SPONSORING THE OUTSTANDING COMMITMENT TO TRAINING AND APPRENTICESHIPS
Express Solicitors, a personal injury law firm headquartered in South Manchester, has over 800 employees and is ranked at number 70 in The Lawyer UK 200. Boasting exceptional talent, Express is recognised in prestigious directories such as The Legal 500 and Chambers and Partners.
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Express Solicitors is one of the largest personal injury solicitors in the UK. We’re a no win, no fee firm and cover all personal injury and accident claims including clinical negligence claims. With over 1,000 years of combined expertise, we’re well known for winning cases that other firms can’t.
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We’re rated Excellent on Trustpilot with circa 8,000 reviews, coming from our clients, that means a lot to us. Our focus is on achieving the maximum possible compensation for our clients and helping as many injured people as we can with the whole client experience built on our customer service pledge.
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The Express Group includes claims management company Injury Lawyers 4u as well as medical reporting agency Ontime Reports. We place great pride on our training, our graduate programme has been awarded The Princess Royal Training Award so we are delighted to be sponsoring the Outstanding Commitment to Training and Apprenticeships category at the Modern Claims Awards 2026.
Sponsors & Media Partners