SPONSORS
Sponsors & Media Partners
S&G Response Ltd - HEadline Sponsor
kindly sponsoring the lifetime Achievement of the Year Award
S&G Response is an award-winning provider of third party claims handling services to a wide variety of stakeholders including insurers, MGA’s and self-insured fleet clients. We are one of the few privately owned businesses in our sector operating with scale allowing clients direct access to the ownership for accelerated decision-making capability.
Operating from sites in Wilmslow and Halifax, our business offers a suite of services including:
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FNOL
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In-house engineering
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Repair network and repair management
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Total loss and salvage handling
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Third Party Capture
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TPPD claims handling
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Uninsured Loss Recovery
FMG Ltd
kindly sponsoring the Insurer of the year award & Managing general agent of the year
FMG is the UK’s leading provider of outsourced claims management solutions to the fleet insurance market. Established in 1986, we operate on behalf of brokers, motor insurers and MGAs, delivering high quality 24-hour claims management services including 24/7/365 first notification of loss, third party claims services, loss recovery, total loss management and insurance broker services.
We have a proven ability for reducing and mitigating the overall cost of claims, protecting the cost base of all parties; insurer, broker, MGA, policyholder and third party.
When motor incidents occur, FMG provides policyholders with immediate access to all the driver and vehicle support they need. Insurance experts verify indemnity with underwriters, make liability decisions and identify potentially fraudulent claims on every policyholder’s behalf, before managing the policyholders own damage claim through to claims settlement. Our dedicated Third Party claims team capture TP claims on behalf of both insurers and self-insured customers and inhouse engineers ratify repair methods, scrutinise costs and closely monitor vehicle downtime.
FMG tailor efficient and seamless solutions to suit every customer’s specific needs, and provide insurers with instant access to claims information including reserve, payment and liability decisions, via our online claims portal.
FMG employs over 800 colleagues from its headquarters, Broad Lea House in Huddersfield.
Carpenters Group
kindly sponsoring the Diversity Award
Carpenters Group is one of the UK’s leading providers of insurance and legal services. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across six offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.
Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.
Laird Assessors
kindly sponsoring Car & Media Board
Laird provide information & expertise required by the automotive accident industry to allow them to best service their clients.
Initial triage to assess whether a vehicle is a repairable or a total loss, roadworthy or not, allows rapid decisions on sending the car to a bodyshop or salvage agent, whether a hire car is required, etc. This data and other information important to the client is returned typically within minutes, if required directly into the client’s management system to aid speed, visibility & accuracy.
They provide a range of detailed reports, often bespoke to clients, powered by a smart and interactive central system, Swiftcase. Supported by an award winning human team and useful automation allowing their clients to provide an unrivalled level of support & communication, in turn, to their clients & supply chain.
From white labeled products & repair network management to self-serve image apps and customer service chatbots, they provide a high level of assistance beyond a mere engineers report.
Laird is constantly advancing, striving to solve clients pain points whilst staying abreast of the automotive industry’s rapid evolving technologies. A pragmatic approach, an open-minded attitude towards new developments and a deep involvement with collaborative technology have allowed them to extend their standing as the UK’s leading independent vehicle experts.
Enterprise
kindly sponsoring the Best Green Initiative Award
Trusted Industry Partner and Specialists in Insurance Replacement Rentals
For more than 65 years, Enterprise has established itself as a leader in providing replacement vehicles and courtesy cars that are relied upon in the event of an accident. By working closely with our insurance, broker, body-shop, assistance provider and dealership partners across the world we’ve developed a unique approach to managing each of their replacement vehicle needs.
With the scale, technology and expertise we’re able to provide a low-cost and high-quality solution that keeps your customers mobile. By constantly reviewing the needs of the market, Enterprise continues to develop new and innovative mobility solutions to better support the needs of its customers.
As a privately-owned company, Enterprise prides itself on its ability to react quickly to changes and challenges in the market. This flexibility, together with a continuous focus on innovation and growth through service excellence, means Enterprise has the strength and adaptability to succeed, no matter what the market conditions.
AllthingsCX
kindly sponsoring the Insurtech of the Year Award
AllThingsCX is a specialised project consultancy dedicated to simplifying the complexities of Unified Communications/Contact Centre as a Service (UCaaS/CCaaS) transformations for businesses.
Our versatile services are designed to cater to each client’s unique needs, leveraging cutting-edge and user-friendly cloud-based technologies to optimise communication systems for improved efficiencies and better business practices.
As a trusted partner of Nice CXone, we offer valuable advice and support from selection to full on-site integration, guiding businesses through the migration process to the cloud. With extensive experience in thousands of unified communications transformations, contact centre modernisation programs, and managed lifecycle solutions, our team of experts is committed to becoming valued members of your team, offering strategic advice, and helping you optimise your communication platforms.
Contact us today to learn more about how AllThingsCX powered by CXone can help transform your communications infrastructure.
https://allthingscx.com/modern-claims-awards/
BASF
kindly sponsoring the best ESG Campaign
BASF Automotive Refinish UK & Ireland is the number one sustainable vehicle repair solution, with its leading brands Glasurit, R-M, and baslac offering unparalleled innovations and digital solutions.
We are committed to leading our industry toward greater sustainability, and now, we’re proudly leading the way with our highly anticipated, all new Glasurit 100 Line. Exceeding all global VOC requirements, Glasurit 100 Line is an absolute winner in the field, sitting a pioneering 40% below the solvent limit. Pioneering body shops can now make the environmentally responsible choice where possible when it comes to automotive repairs.
Glasurit 100 Line – Ecofriendly paint to improve your business ecoefficiency. Speed. Efficiency. Perfection. BASF Automotive Refinish UK & Ireland – Winner of the British Coatings Federation Sustainable Innovation Manufacturer Award 2022.
BASF – We create chemistry for a sustainable future.
RGI Solutions
kindly sponsoring the Rising Star of the Year Award
RGI Solutions are an independent investigation specialist established in 1990. When we set out in business back then, our mantra was simple: ‘to provide integrity, reliability, insight, value and quality in everything we do’.
Today, with leading insurance companies, solicitors, self-insurers and claims handling companies among our clients, those founding principles remain just as important to us as they did all those years ago.
Proud of our clear, fixed-price services and outstanding fraud savings rate, we deliver exceptional value. Believing that being ‘good’ really isn’t good enough, we view the service level agreement we establish with each client as the absolute minimum standard we must achieve.
If our many years of experience have taught us one thing, it’s that every investigation is unique. It’s also why we never adopt a one-size-fits-all solution. Each service is tailored to each client’s specific needs. With highly experienced investigators, sophisticated information databases and a management team made up of leading counter-fraud specialists, we offer true insight, capability and expertise.
Providing service certainty is at the heart of what we do, allowing us to keep our customers satisfied in being agile in our services, so you can feel confident your values and standards are being upheld.
In short, choosing RGI means working with an insightful, approachable, wholly compliant investigations team that listens, acts and delivers.
Auto Windscreens
kindly sponsoring the Tech Initiative of the Year Award
Auto Windscreens is a leading UK vehicle glass repair, replacement and ADAS calibration provider that prides itself on delivering value and an excellent service to insurance partners through technical expertise and a high-quality customer journey.
Through its dedicated 24/7 contact centre, online booking process, growing network of 73 service centres and 300-strong mobile fleet, the company provides a smooth and convenient claims experience.
In 2022, the business achieved a score of 93.1 in the Institute of Customer Service’s Business Benchmarking Customer Satisfaction Index and is rated Excellent with a TrustScore of 4.7 out of 5 on Trustpilot.
Auto Windscreens is proud to have committed to becoming a net zero business by 2045.
JEL Consulting
kindly sponsoring the invitation
For the last 25 years JEL Consulting has been designing and delivering exciting and original solutions in claims and supply chain development for insurers, claims managers, and vendors.
Founded by Eddie Longworth, we bring a mixture of intelligence, insight, and inspiration to every project and consistently deliver superior results across the full range of General Insurance lines of business.
Strategy, planning, operational transformation, and business growth are just a part of the vast portfolio of knowledge and change management skills that we bring to every project.
Recent commissions have included a national programme of ESG strategy and programme implementation for a group of vendors, third party cost mitigation initiatives for an insurer, and helping several clients to win new business through original and persuasive tender responses.
Our fiercely independent and objective approach to solving our clients’ problems affords us the opportunity to think afresh, design differently, and implement with urgency and focus.
Combining expertise with innovation, analysis with insight, and inspiration with intelligence, makes for a powerful combination of capability that we offer to every client, large or small.
Digilog
kindly sponsoring the broker of the year award
Digilog is an international business, driven by passion, focus and dedication to deliver our leading and advanced Voice Risk Analysis technology and bespoke training for validating integrity within conversation-based transactions using our specialist software - DiVA (Digital intelligence Voice Analysis) across our customer markets, including Insurance, Banking, Collections, HR & Recruitment.
we design and deliver our pioneering solution to meet the differing and unique risk exposures of individual businesses and their varied processes, with our training approach designed to be easily integrated to meet your business objectives.
Intended to handle calls efficiently and effectively, whatever the volume, whilst delivering the highest levels of customer service, our technology brings together the very best of Cognitive Interviewing, Behavioural Analysis, Intelligent Questioning, Applied Psychology and Conversation Management Techniques into one ergonomic interface designed for efficient and user-friendly processing.
Machine Learning capabilities also provide a fast, effective and efficient process with the ability to asses potential risk in real-time, improving customer due diligence and accelerating the processing of legitimate applications, claims, disputes etc.
We have full confidence in our knowledge and expertise to work collaboratively with our customers to deliver a tailored risk reduction solution whilst continuously investing our budget in people, technology and processes. This helps us to further develop, sustain and innovate our business.
GT MOtive
kindly sponsoring The best workplace award
With an award-winning estimation platform, GT Motive is devoted to developing software solutions for the automotive industry. Offering a range of products including accurate estimating solutions and streamlined cloud-based workflow platforms, GT Motive helps insurers, repairers, engineers, and fleet companies to achieve their goals and drive efficiencies in engineering and claims management.
Through collaboration, automation, integration, and innovation, GT Motive continuously strives to create unique solutions to improve claims operations for all stakeholders.
GT Motive recently launched their game changer…GT Global, a collaborative ecosystem that connects the latest workflow technology for engineering and claims management with GT Motive’s core capabilities around estimatics and data. GT Global is the communications layer around the core estimatics model and facilitates collaboration, the receipt of the instructions for the repairer or the engineer with different profiles, different audit rules, validation rules, etc and all of the processing around authorisation and total loss.
GT Global is a reliable and viable alternative to existing platforms, with state-of-the-art secure cloud technology, the estimating solution is based in OE data and updated in real time. Secure collaboration between engineers and repairers has never been easier and more secure with GT Estimate, the leading estimating solution.
E2E Total Loss Vehicle Management
kindly sponsoring the bodyshop award
e2e occupies the unique position of being the only UK business dedicated entirely and exclusively to the management of total loss claims. Without any distractions from this core role we can focus on the operationally efficient, cost effective, and customer driven claims experience that our insurer and corporate clients rightly demand of us.
Supported by our salvage fulfilment and reclaimed parts supply chains we are building a technology-led total loss claims management company which delivers a range of services that are leading edge, of the highest quality, and secure the best returns for our clients and their policyholders. A new Auction site, Reclaimed Parts Portal, and Claims Management IT system to be installed during 2024 all contribute towards our goal of being the premier provider of total loss claims management services.
Led by a workforce that is built on passion and commitment plus the skills, knowledge, and experience of our first-class supplier networks, we are unceasing in our efforts to be leading the way in a new generation of dedicated resource, expertise, and outsourcing capability.
Here at e2e we have only one mantra that we follow.
We Deliver Excellence. Differently
Europcar
Outstanding Achievement of the year award
Europcar – the insurers’ replacement vehicle partner
Europcar Mobility Group UK is bringing a new level of transparency and removing friction in the insurance replacement vehicle process.
For every insurer the priority is to get drivers back on the road in the most efficient way. The replacement vehicle element of the claim is fundamental to that goal. And with a dedicated, centralised insurance team - accessible via one number - insurers and hirers can be certain of a professional service, 100% of the time.
Providing the ‘‘right car’ is also critical. A comprehensive fleet of cars and light commercial vehicles means Europcar can support insurers’ like-for-like promises. Plus, as the growing electric car parc brings a new set of challenges, the Europcar infrastructure and electric fleet offer like-for-like to EV drivers too.
That’s not just important for customer satisfaction and loyalty. It’s crucial in enabling insurers to meet Consumer Duty requirements.
With a nationwide network of locations and an industry-leading Delivery & Collection service that means the vehicle goes to the customer where they need it, Europcar Mobility Group UK is the right replacement vehicle partner for the insurance industry.
For more information about Europcar Insurance solutions visit www.europcar.co.uk/business
RTW PLUS ltd
kindly sponsoring The law firm of the year award
RTW Plus Limited has been a rehabilitation service provider of innovative, bespoke and cost-effective health solutions in the UK. With over 45 years experience of delivering rehabilitation services for complex and catastrophic injuries, Deborah Edwards and Dr Devdeep Ahuja, PhD re-establish the RTW Plus brand in 2018 and expanded their reach beyond case management. Innovation has been at the heart of service delivery whether through ongoing service enhancements or developing and delivering new services to support the rehabilitation needs of our clients.
Since 2018 we have:
· piloting rehabilitation and return to work based in GP surgeries with the DWP;
· conceptualised, developed and delivered 2 International Virtual Chronic Pain Summits with over 40 experts and attended by over 7500 participants all over the world;
· developed and awarded Rehabilitation Innovation of the Year for their chronic pain programmes through group sessions, pain education and coaching;
· expanded into medical reporting, and assessments to Local Authorities for determining funding grants for children with neuro-diverse challenges;
· re-imagined Immediate Needs Assessments (INA) with our INA+MD approach which is more cost-effective and provides rehab clients with earlier access to multi-disciplinary team of clinicians
The RTW focus is on innovation, quality and outcomes for all rehabilitation clients.
Medical-legal appointments
kindly sponsoring The innovation of the year award
MLA is a premier Tier 1 medical agency and RICS registered firm, boasting an impressive track record in the fields of housing conditions, industrial disease, RTA and military claims services. With decades of combined experience to draw upon, and a commitment to excellence, accuracy and customer services, we’ve cemented ourselves as leaders in our field for over 30 years.
We excel at providing superior quality reports from specially selected panels of experts. Finding the best and the brightest minds to provide expert witness reports into road traffic accidents, industrial diseases, military claims - and now housing disrepair - we take pride in tailoring our approach. By keeping standards high and forging strong relationships with customers and experts alike, and by approaching every claim with precision and expertise, we ensure that everything we do meets the highest possible standards.
We’re proud of our legacy, and we’re steadfast in our mission to continue three decades of excellence and expertise. We pledge to continue serving our clients with the same unparalleled dedication and professionalism that define the MLA way. And as the legal industry continues to change and evolve, our commitment to excellence remains unwavering so we can ensure that you receive nothing but the very best.
edam group
kindly sponsoring The supporting the industry 26+ Employees award
For over 20 years, the EDAM Group have been at the forefront of the post-accident management journey.
From sharing the same core values and common goal of being the best we can be, to having the spirit to continuously improve, everyone shares the same collective passion for service excellence. EDAM Group have made it a priority to be nothing but authentic and transparent and our business purpose is at the centre of everything we do.
From inception to resolution, our operation is co-ordinated seamlessly to deliver an industry leading proposition. We offer a fully-owned fleet of prestige, commercial, and standard vehicles within our credit hire services, as well as access to a nationwide network of BS10125 accredited repairers, who are ready and waiting to assist our customers.
At EDAM Group we are committed to providing customers with products and services that meet their exact needs. Our aim is to continuously grow together, improving ourselves, our systems, services, and processes to deliver best in class accident management services.
Putting it simply, we are here to make a difficult journey easier. We care, it’s embedded in everything we do and everything we are.
questgates
kindly sponsoring champagne reception
QuestGates is the UK’s largest independent loss adjusting and claims solutions group, currently celebrating its 20th year in business.
High quality technical loss adjusting and claims related services using market leading technology, help put the customer first in all we do. With over 450 employees operating from 11 locations we are committed to continue recruiting the best talent in the loss adjusting sector in order to maintain our reputation for delivering services of the highest standards.
Find out more at questgates.co.uk
wiser Academy
kindly sponsoring the Outstanding to commitment to training and apprenticeships award
Wiser Academy is one of the UK’s top insurance training providers, established in 2012. Our mission at Wiser Academy is to provide robust training programs to develop high qualified insurance professionals. In 2022, we were given a Ofsted rating of “Outstanding” meaning we are the only insurance training provider in the UK to hold this status. Our training is designed to unleash learners’ potential and to help learners succeed.
In 2024, we launched a brand new program, designed to shape the next generation of claims professionals. Wiser Academy would like to introduce you to Insurance Claims Academy. This program was developed from the input of industry experts so we are able teach learners the necessary knowledge which is required from the industry.
We believe with the right information and techniques, we will create highly successful claims professionals.
dito solutions
kindly sponsoring the supporting the industry (1-25 Employees) Award
DITO Business Solutions leverages years of regulated outsourcing experience to provide expert solutions. Our tailored contact centre and admin services along with a seasoned hybrid onshore / offshore team of professionals, offer a proven blueprint for successful outsourcing.
Through strategic partnerships and continual educational efforts, we offer clients unmatched assistance in mitigating the inherent risks associated with outsourcing. Trust DITO to deliver diligently crafted solutions, forged with unwavering commitment and an unyielding pursuit of excellence
copart
kindly sponsoring the programme
Copart is a global leader in vehicle remarketing and recycling. They handle over 500,000 vehicles each year in the UK through their patented online ‘live’ auction platform and deliver service excellence and maximum value throughout the total loss process. This is why Copart UK is proud to be the partner of choice across the insurance sector.
Copart offers unparalleled operational ‘speed and ease’ through the latest digital technologies alongside their 400+ transport fleet, utilising their own directly employed and trained drivers.
With 23 connected Operation Centres and offices across the UK and Ireland, providing secure storage of over 500 acres, Copart provides the largest self-owned capacity and capability for Total Loss vehicles in the UK.
Coupled with their ‘Customer First’ ethos, Copart constantly strives to provide the very best experience for its customers and their policy holders, with achievements such as their ‘Super Six’ ISO accreditations and the prestigious CCA Global Standard Accreditation.
Offering more than 25 Integrated Services, which return real measurable value, Copart customers realise the highest possible returns alongside reduced claims cost.
Copart’s data sources are extensive; utilising live and post event data pools, providing unrivalled insight, and enabling its customers to make informed decisions, from underwriting through to auction predictions.
A trusted service partner, providing global insight, forward thinking and innovation, always anticipating and prepared for market changes.
caps
kindly sponsoring the fight against fraud award
CAPS® makes sure everyone's on the same page, improving how we all chat and share data. It plays nice with most claims reporting software, making life easier (and cheaper!) for body shops and parts companies by cutting down on the back-and-forth.
Our goal? To get the entire automotive claims and repair industry across the UK talking and sharing in real-time, making the industry more connected and approachable than ever.
GRM Bodycraft
kindly sponsoring the Menu and wine
GRM Bodycraft Group are renowned for absolute professionalism, quality and attention to detail in all aspects of vehicle body repair, with customer focus and communication at the very centre. Widely recognised throughout Scotland, with sites in Edinburgh, Dundee and Dumfries, combined with holding numerous insurance and vehicle manufacturer approvals, coupled with BSI 10125 accreditation. GRM Bodycraft Group continue to strive, invest, embrace change, technology and exceed all customer expectations, whilst at the same time respected by competitors. With policies and procedures in place focused around diminishing repair cycle times, our number one aim is to provide all our clients and partners with the very highest quality of vehicle body repairs…efficiently, faultlessly and on time. With fully trained ATA technicians, fantastic apprentice programs, supported by experienced warm and friendly courteous customer service advisors, GRM Bodycrafts fundamental aim is to have policy holders back on the road as quickly as possible, coupled with as little inconvenience throughout the repair journey. Not one to stay still as demonstrated by the strength of our partnerships, 2024 will again see GRM Bodycraft Group expand throughout Scotland.
UKS Health group
kindly sponsoring the Major loss award
UKS Health Group is the leading diagnostic and treatment provider. Over the last 20 years we have developed an excellent reputation with both clients, patients and suppliers. With a comprehensive network of hospitals, consultants and clinicians we will always appoint the most appropriate professional for your clients.
Diagnostics
We arrange a multitude of x-rays, MRIs, ultrasound and other diagnostic scans every year with fast turnaround and at many locations throughout the United Kingdom.
Consultation & Surgeries
Your designated care-coordinator will be able to assist in arranging a wide array of medical treatments. These could range from simple blood tests to consultant appointments and surgical procedures.
Rehabilitation
Whether you require physiotherapy, CBT, counselling, osteopathy, chiropractic or clinical psychology treatments, we will arrange all your rehabilitation needs at competitive prices throughout the UK.
Estimation Service
Most of our standard services are provided at a fixed price but for more unusual or complex requirements our free estimates service will advise you in advance of the expected cost and where we are able to arrange this in relation to your client's location.
Our Mission
To source a range of high-quality diagnostic and surgical treatment services to enable our customers to rehabilitate their clients to the best possible recovery outcomes.
repairify
kindly sponsoring the Accident management company award
Repairfy provides businesses with access to innovative remote and mobile diagnostic technology and services, which ensure the correct and safe diagnosis and repair of automotive electronic systems for bodyshops, repair and service centres across the industry. By accessing our products and services, repairers can retain diagnostics and calibrations in-house rather than having to move the work to a main dealer. The result is incremental revenue streams are generated and a significant reduction in key-to-key times of jobs is achieved.