.png)
HEADLINE SPONSOR & KINDLY SPONSORING THE INDUSTRY WOMAN OF THE YEAR AWARD
Carpenters Group is a premier provider of legal and insurance services with over 30 years of expertise in successfully managing claims for insurers and policyholders. Our team of approximately 1500 colleagues across the UK collaborates closely with insurers, brokers, and MGAs to deliver a wide range of fully outsourced claims solutions.
​
We pride ourselves on our deep insurance and legal expertise, enabling us to forge successful partnerships with any insurer or broker. Our long-standing relationships with our clients are a testament to the high quality of our service. At Carpenters Group, we are driven by a commitment to excellence, mutual support, and community engagement, always striving to do the right thing.
​
Despite managing more claims than many of our closest competitors combined, we maintain the mind-set of a small firm. Carpenters Group comprises numerous specialist teams, each led by industry-leading professionals who carefully tailor their services to meet our customers' needs.
​
Our comprehensive services include outsourced motor claims, motor and home legal expenses insurance, claimant personal injury services, a 24/7 365 First Notification of Loss (FNOL) centre, legal defence services, a specialist biker team, serious and catastrophic injury team, and credit hire and subrogated recoveries.
​
At Carpenters Group, our clients, colleagues, and customers know they can rely on us for exceptional service and support.
KINDLY SPONSORING THE MAJOR LOSS AWARD
UKS Health Group is the leading diagnostic and treatment provider. Over the last 20 years we have developed an excellent reputation with both clients, patients and suppliers. With a comprehensive network of hospitals, consultants and clinicians we will always appoint the most appropriate professional for your clients.
Diagnostics
We arrange a multitude of x-rays, MRIs, ultrasound and other diagnostic scans every year with fast turnaround and at many locations throughout the United Kingdom.
Consultation & Surgeries
Your designated care-coordinator will be able to assist in arranging a wide array of medical treatments. These could range from simple blood tests to consultant appointments and surgical procedures.
Rehabilitation
Whether you require physiotherapy, CBT, counselling, osteopathy, chiropractic or clinical psychology treatments, we will arrange all your rehabilitation needs at competitive prices throughout the UK.
Estimation Service
Most of our standard services are provided at a fixed price but for more unusual or complex requirements our free estimates service will advise you in advance of the expected cost and where we are able to arrange this in relation to your client's location.
Our Mission
To source a range of high-quality diagnostic and surgical treatment services to enable our customers to rehabilitate their clients to the best possible recovery outcomes.
KINDLY SPONSORING THE BROKER OF THE YEAR AWARD
Digilog UK are a leading provider of advanced risk-reduction solutions; driven by our acclaimed DiVA (Digital intelligent Voice Analysis) Core technology. Our dedication to integrity in conversation-driven transactions shapes every aspect of our services, from applications and claims to customer disputes and investigative interviews.
We develop tailored solutions that address the unique risk exposures of diverse businesses, ensuring that every interaction is managed with exceptional precision. Our technology adeptly handles calls of any volume while prioritising customer service excellence. By integrating best practices from cognitive interviewing, behavioural analysis, and intelligent questioning, we create an ergonomic interface that streamlines user experience.
Our system harnesses machine learning to provide real-time risk assessments, enhancing customer due diligence and expediting the processing of legitimate claims and applications. Furthermore, our commitment to Equality, Diversity, and Inclusion (EDI) is integral to our mission; DiVA technology focuses solely on voice algorithms, eliminating biases related to socioeconomic or minority groups.
By consistently investing in our people, technology, and processes, we promote sustainability and innovation. At Digilog, we are passionate about delivering cutting-edge solutions that empower businesses to navigate their unique challenges with confidence.
KINDLY SPONSORING THE BODYSHOP OF THE YEAR AWARD
e2e is the leading exponent of total loss claims management in the UK, and central to our business is a simple philosophy.
Think differently. Act differently. Deliver excellence – differently.
Proudly owned by our member suppliers we are tasked with bringing invention, creativity, and new total loss management solutions to our clients and their policyholders. A non-profit making enterprise, we prefer to leave surplus funds with our members and clients so that we can be ultra-competitive in our pricing, whilst also providing our members with more opportunities to invest in the future.
Driven by technology and an obsessive focus on the customer experience we design and deliver a total loss claims management service that is bespoke, flexible, delivered with passion, is inventive, and built on total commitment.
Free of corporate demands to maximise profits we can freely choose where and when to invest in those new solutions that will deliver real value to our clients. If there’s a way to do it better, we’ll find it. If there are different answers that require new methods, we’ll adopt them. If we can create a new collaboration between our members and clients, we’ll be there at the start.
e2e. Delivering excellence. Differently.
KINDLY SPONSORING THE CAR AND MEDIA BOARD
Laird is a leading provider of independent vehicle damage assessment and accident investigation services across the UK. Established in 2000, we specialise in delivering clear, accurate, and impartial reports that empowers the industry to make informed decisions with confidence.
Our services are underpinned by cutting-edge technology, including AI-driven software, and advanced digital platforms, which enable us to offer swift, reliable assessments with enhanced transparency. This ensures rapid response times while maintaining the highest levels of accuracy and detail.
With a nationwide team of highly experienced assessors, Laird is committed to delivering tailored solutions from FNOL to completion. We pride ourselves on our adaptability and customer-centric approach, continually refining our processes to meet the evolving needs of the industry.
At the core of Laird’s ethos is innovation and client satisfaction. We remain at the forefront of industry developments, ensuring that our clients benefit from efficient, high-quality services that reduce costs and improve outcomes.
KINDLY SPONSORING THE TECH INITIATIVE OF THE YEAR AWARD
Auto Calibrate is a pioneering service from Auto Windscreens, designed to enhance the efficiency and reliability of Advanced Driver Assistance Systems (ADAS) for its customers. As a standalone service, Auto Calibrate uses innovative technology to provide seamless calibration, programming, and repair of ADAS systems. Our IMI Accredited specialists use state-of-the-art tools to remotely complete the calibration process by connecting to the vehicle’s OBD port, which in turn connects to the internet.
​
Auto Calibrate was introduced to address the industry’s need for convenience, efficiency, and reliability. By eliminating the need to send vehicles to a dealer, we significantly reduce timescales and ensure all technology functions as designed. Our comprehensive service includes a full report and certificate upon completion, providing peace of mind to our customers.
​
The impact of Auto Calibrate on businesses and customers is profound. It streamlines operations, reduces downtime, and enhances the safety and performance of vehicles. By increasing the volume of in-house calibrations, we offer faster and more efficient service, minimising waiting times for external support. Experience the future of ADAS calibration with Auto Calibrate, where innovation meets reliability.
KINDLY SPONSORING THE INSURER OF THE YEAR AWARD & THE MANAGING GENERAL AGENT AWARD
FMG is the UK’s leading provider of comprehensive incident management and roadside solutions, delivering 24-hour vehicle and driver support to a portfolio of over 830,000 cars, LCVs and HGVs.
Established in 1986, FMG operates on behalf of private and public sector fleets, major UK insurers and brokers, leasing providers, 11 Police Forces and National Highways, continually seeking new and innovative ways to control incident costs and reduce vehicle downtime to a minimum.
When vehicles incidents occur, FMG’s fleet experts are available 24/7/365 to provide vital driver support and manage every aspect of the incident, from initial reporting to vehicle recovery and replacement vehicles, repair management, risk reduction services and a range of Insurance solutions. Ingenium, FMG’s in-house designed and managed platform, drives all services seamlessly and retains tight control over every time-critical process, all incident-related costs and every customer’s specific instructions.
FMG’s UK-wide network of vehicle repairers offers a range of high-quality repair options, including one-day SMART and mobile repair and traditional bodyshop repair, all designed to reduce vehicle off road time to a minimum. FMG’s automotive engineers ensure the most appropriate repair option is expertly carried out, repair costs are fair and repair progress monitored. Drivers are kept mobile with a suitable replacement vehicle and can track repair progress at any time via FMG Connect, the omni-channel customer portal.
FMG employs over 800 staff from its headquarters, Broad Lea House in Huddersfield, with all services managed in-house, enabling the seamless and safe sharing of data via integrated systems.
KINDLY SPONSORING THE CHAMPAGNE & TABLE PLAN
QuestGates is the UK’s largest independent loss adjusting and claims solutions group. High quality technical loss adjusting and claims related services using market leading technology help put the customer first in all we do.
With over 500 employees operating from 14 locations we are committed to continue recruiting the best talent in the loss adjusting sector in order to maintain our reputation for delivering services of the highest standards.
We provide claims related solutions in areas where the highest levels of customer service alongside technical expertise are paramount. View our full range of services at questgates.co.uk.
​
KINDLY SPONSORING THE INVITE
For the last 25 years JEL Consulting has been designing and delivering exciting and original solutions in claims and supply chain development for insurers, claims managers, and vendors. 
​
Founded by Eddie Longworth, we bring a mixture of intelligence, insight, and inspiration to every project and consistently deliver superior results across the full range of General Insurance lines of business.
​
Strategy, planning, operational transformation, and business growth are just a part of the vast portfolio of knowledge and change management skills that we bring to every project.
​
Recent commissions have included a national programme of ESG strategy and programme implementation for a group of vendors, third party cost mitigation initiatives for an insurer, and helping several clients to win new business through original and persuasive tender responses.
​
Our fiercely independent and objective approach to solving our clients’ problems affords us the opportunity to think afresh, design differently, and implement with urgency and focus.
​
Combining expertise with innovation, analysis with insight, and inspiration with intelligence, makes for a powerful combination of capability that we offer to every client, large or small.
KINDLY SPONSORING THE BEST GREEN INITIATIVE
For more than 65 years, Enterprise has established itself as a leader in providing replacement vehicles and courtesy cars that are relied upon in the event of an accident. By working closely with our insurance, broker, body-shop, assistance provider and dealership partners we’ve developed a unique approach to managing each of their replacement vehicle needs.
​
With the scale, technology and expertise we’re able to provide a value for money and high-quality solution that keeps your customers mobile. By constantly reviewing the needs of the market, Enterprise continues to develop new and innovative mobility solutions to better support the needs of its customers.
​
As a privately-owned company, Enterprise prides itself on its ability to react quickly to changes and challenges in the market. This flexibility, together with a continuous focus on innovation and growth through service excellence, means Enterprise has the strength and adaptability to succeed, no matter what the market conditions.
KINDLY SPONSORING THE SUPPORTING THE INDUSTRY (1-25 EMPLOYEES) AWARD
DITO Business Solutions – Your Partner in Bespoke Outsourcing
We specialise in delivering tailored contact centre and administrative support services, empowering businesses to streamline operations and elevate client experiences.
With extensive expertise in regulated outsourcing, we’ve developed a unique hybrid outsourcing model that seamlessly integrates onshore and offshore teams. This innovative approach ensures effective oversight, smooth collaboration, and significant cost savings. Our multilingual support and diverse communication channels further enhance customer interactions while providing the flexibility to scale alongside your business growth.
We are committed to fostering genuine partnerships, delivering exceptional service to you and your customers. Our adaptable solutions are designed to meet the challenges of evolving claim volumes and dynamic market conditions, ensuring your business remains agile and responsive.
Whether it’s automated claims processing, digital document workflows, or other bespoke services, we deliver results that streamline processes, cut costs, and optimise service delivery. Let DITO Business Solutions help you achieve operational excellence.
KINDLY SPONSORING THE INNOVATION OF THE YEAR AWARD
Witness Wise is trusted in providing high-quality, professional, and reliable legal services that seamlessly integrate with your business needs. Understanding the challenges faced in managing a caseload, we offer flexible solutions for a range of services, without compromising on quality. Our services include statement taking, first language statement taking, translation and interpreting, and no-find-no-fee client tracing.
​
With an unwavering focus on customer satisfaction and innovation in our methods, we ensure that our service is tailored to each client’s individual strategy and expertly delivered. Our dedicated team is equipped to offer our services to a high standard, exceeding client expectations.
​
We plan our methods on an account-by-account basis, rejecting a “one size fits all approach”. With a proven track record of improving settlement values and increasing client engagement, we are more than a service provider; we are a trusted partner in the legal sector and an extension of your firm.
​
We continuously innovate our internal processes, team training, and industry partnerships. Our approach is professional, methodical, and effective. Witness Wise services add significant value to clients, making us the preferred choice for legal professionals nationwide.
KINDLY SPONSORING THE ACCIDENT MANAGEMENT COMPANY OF THE YEAR AWARD
Repairify are the global market leader in the provision of automotive diagnostic, calibration, and programming repair solutions, revolutionising how the automotive industry handles vehicle repairs. Focused to meet the growing demand for advanced diagnostic technology in modern vehicles, Repairify delivers innovative tools and services that empower the collision and mechanical repair industries worldwide. Our core Remote Services proposition is built on globally patented technology which utilises OE tools to provide ADAS calibration services, diagnostics and programming to ensure that vehicles are repaired quickly and returned to the road with safety in mind. Repairify’s cutting - edge solutions bridge the gap between traditional repair methods and the increasingly sophisticated technology embedded in today’s vehicles. With a global workforce of certified technicians and strategic partnerships, Repairify supports repair professionals in performing accurate, efficient, and OEM – compliant repairs. Our company mission is to drive the future of vehicle repairs by providing intelligent, faster and safer diagnostic and calibration services. Repairify dedication to innovation, customer service, and continuous improvement positions us as a trusted leader in the automotive aftermarket industry. By embracing advanced technologies and delivering expert solutions, Repairify helps customers adapt to evolving vehicle technologies and maintain the highest repair standards.
KINDLY SPONSORING THE LAW FIRM OF THE YEAR
Total Legal Solutions is one of the largest independent legal cost firms in the UK. Providing the highest level of service and quality in detailed bills of costs, cost budgeting, negotiations and advocacy. Total Legal Solutions provide a one stop service delivering all these services in-house by fully employment staff. We have one of the largest percentages of qualified cost lawyer to staff in the industry.
In addition to the core services we also offer fully vetted Clinical Negligence cases to our solicitor clients via our sister company Total Legal Leads (trading as Mediclaims) without the usual financial risk or long term commitment.
Other services include legal cost training, unrivalled management information, business development consultancy and funding advice.
KINDLY SPONSORING THE MENU & WINE
-
Rapid Repair Network, we are redefining the way mobile vehicle body repairs are carried out. As a leading provider of same-day mobile vehicle body repair services, we perform over 14,000 repairs annually for a broad spectrum of clients, including insurance, accident management and fleet companies across the country. However, what truly sets us apart is our unwavering commitment to sustainability and environmental stewardship. Our green initiative is not only changing the repair landscape of mobile vehicle repair, but also paving the way for a more sustainable future in the entire automotive repair and refinish sector. As the first mobile repair company to achieve both BSI and PAS2060 Carbon Neutral Status, we are proudly at the forefront of the green revolution within the vehicle repair industry. Our efforts to reduce our carbon footprint are tangible, measurable, and impactful
Monitoring customer feedback through Net Promoter Score (NPS) metrics to measure satisfaction and ensure that our green policies are resonating with those we serve. The response has been overwhelmingly positive. 96% of customers say they would use us again, and 94% rate our repair quality as 5 stars, with 95% rating their overall experience as excellent.
KINDLY SPONSORING FIGHT AGAINST FRAUD AWARD
-
CAPS® vision is to connect every part of the UK Repair Industry. Our aim is to connect insurers and work providers with their entire repair network. Bodyshops, parts companies, engineers/assessors, recovery and salvage.
-
-
Since its inception, CAPS® has evolved into a vital cog in the automotive claims and repair ecosystem. Its platform, renowned for its real-time data-sharing capabilities, has revolutionised how stakeholders interact and collaborate. With CAPS®, the industry witnessed a significant reduction in time and costs associated with claims processing and repairs. The platform’s seamless integration with a wide array of claims reporting software is synonymous with efficiency and connectivity.
-
Today, CAPS® stands as a testament to innovation, continually adapting and growing to meet the ever-changing needs of the automotive claims and repair industry in the UK.
-
-
CAPS® makes sure everyone's on the same page, improving how we all chat and share data. It plays nice with most claims reporting software, making life easier (and cheaper!) for body shops and parts companies by cutting down on the back-and-forth.
-
Our goal? To get the entire automotive claims and repair industry across the UK talking and sharing in real-time, making the industry more connected and approachable than ever.
KINDLY SPONSORING THE GIVING BACK TO CHARITY AWARD
-
Motor Assist, the groundbreaking incident management brand from leading credit hire provider AX, is redefining the incident management and motor claims landscape by offering comprehensive solutions tailored to meet the varied needs of fleets, dealerships, insurers, and brokers.
-
Through true vertical integration and an in-house fleet of Internal Combustion Engine (ICE) and Electric Vehicles (EV), Motor Assist ensures that drivers can swiftly return to the road after an accident, reducing stress and disruption. The brand is committed to flexibility, offering both end-to-end services and bespoke modular options tailored to the specific requirements of its partners. This dedication to excellence has earned Motor Assist significant recognition in the industry, most notably being awarded Accident Management Provider of the Year at the Modern Claims Awards in 2024.
-
As Motor Assist continues to lead in innovation and customer service, it remains focused on enhancing the overall experience of motor claims management for all stakeholders involved. By prioritising the needs of its clients and utilising cutting-edge solutions, Motor Assist is paving the way for the future of accident management.
KINDLY SPONSORING THE RISING STAR OF THE YEAR AWARD
RGI: One of the UK & Ireland’s leading insurance investigation specialists. Independent, innovative and intelligence-driven – we’re your expert partners for every investigation.​ With RGI you get industry experts that give you specialist insurance investigation solutions with years of knowledge, experience and true human intelligence.
​
How we support you: Insights that give you the edge to stay ahead of fraud.
-
At RGI we’ve specialised in insurance claims for over three decades. From Household and Travel to Road Traffic claims, we work closely with you as a powerful extension of your team. Our experience and expertise in helping vulnerable customers through the claims investigation process is unparallelled. And it’s clear why; a quarter of a century handling the UK’s largest vulnerable customer car fleet, hand-picked specialists and advanced databases combined with real empathy and human intelligence.
-
We understand the stresses facing the claims industry: Fraudulent claim payouts leading to rising premium costs. Plus loss of trust, damage to your reputation – and costs driven up for your customers.
-
Get precise, straightforward outcomes. Stay ahead of fraud. Partner with one of the leading insurance investigation specialists. Find out more how RGI can partner with you – your expert partners for every investigation www.rgisolutions.co.uk
KINDLY SPONSORING THE DIVERSITY, EQUITY & INCLUSION AWARD
-
WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally led transformational solutions with over 600 clients across various industries. WNS delivers an entire spectrum of BPM solutions including industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and research and analytics to re-imagine the digital future of businesses. As of September 30, 2023, WNS had 59,873 professionals across 67 delivery centres worldwide including facilities in Canada, China, Costa Rica, India, Malaysia, the Philippines, Poland, Romania, South Africa, Sri Lanka, Turkey, the United Kingdom, and the United States. In the UK, WNS has service delivery centres in Ipswich and Glasgow, providing repair and claims management services to the insurance and fleet sectors, tailoring the solution to meet the specific requirements and ambitions of our clients to achieve focused delivery that compliments the product and acts as an extension of their brand and its associated principles.
KINDLY SPONSORING THE OUTSTANDING ACHIEVEMENT AWARD
S&G Response is an award-winning provider of third-party claims handling services to a wide variety of stakeholders including insurers, MGA’s and self-insured fleet clients. We are one of the few privately owned businesses in our sector operating with scale allowing clients direct access to the ownership for accelerated decision-making capability.
Operating from sites in Wilmslow and Halifax, our business offers a suite of services including:
-
FNOL
-
In-house engineering
-
Repair network and repair management
-
Total loss and salvage handling
-
Third Party Capture
-
TPPD claims handling
-
Uninsured Loss Recovery
We continue to invest in technology and utilise workflow and automated processes to facilitate the end-to-end coordination of our partners requirements. This allows the business to stay ahead with industry advancements giving us the flexibility to adapt and proactively approach the way we operate to deliver on client expectations.
We have been featured as a Best Practice Representative in the annual Parliamentary Review and hold the gold standard accreditation from Investors in People.
KINDLY SPONSORING THE PROGRAMME
Copart is a global leader in online vehicle remarketing and recycling, handling over 500,000 vehicles each year in the UK through their patented online ‘live’ auction platform.
Delivering service excellence and maximum value throughout the total loss process and offering the UK’s largest inventory of quality assured green parts through The Green Parts Specialists brand, Copart UK is proud to be the partner of choice across the insurance sector.
Copart offers unparalleled operational ‘speed and ease’ and the latest digital technologies alongside a 500+ transport fleet, over 1,000 acres for secure storage and handling, and 32 locations across the UK and Ireland with more in the pipeline.
Continuously expanding to ensure close proximity to customers and communities, Copart provides the largest self-owned capacity and capability for Total Loss vehicles in the UK.
Coupled with their ‘Customer First’ ethos, Copart constantly strives to provide the very best experience for its customers and their policy holders, with achievements including a ‘Super Six’ suite of ISO accreditations.
Offering more than 30 Integrated Services, which return real measurable value, Copart customers realise the highest possible auction returns alongside reduced claims costs.
Copart’s data sources are extensive; utilising live and post event data pools, providing unrivalled insights, and enabling its customers to make informed decisions, from underwriting through to auction predictions.
Copart. Always moving forward.
KINDLY SPONSORING THE BEST CUSTOMER SERVICE AWARD
Since 2009, National Accident Repair Group (NARG) has redefined accident repair management, providing nationwide coverage through a network of over 550 PAS10125-approved bodyshops. Trusted by major insurers and fleet operators, NARG delivers seamless repair solutions that balance efficiency, technical expertise, and customer service, ensuring minimal vehicle downtime.
​
With the increasing complexity of modern vehicle repairs, our expertise in procurement, deployment, and capacity management is more critical than ever. Our network boasts 750+ manufacturer approvals, ensuring every repair meets the highest industry standards while optimising cost and efficiency. Proactively addressing the rise in electric vehicles, we’ve partnered with 350+ repairers certified to Level 3 EV repair standards.
​
As we enter our next chapter, NARG will continue to lead the next era of repair management through innovation, automation, and real-time performance insights. Our digital-first approach integrates AI-driven decision-making and specialist-led repair solutions, ensuring faster turnaround times and seamless insurer integration. With a strong focus on ESG and compliance, we are building a smarter, more resilient repair network - delivering excellence at scale for insurers, fleets, and policyholders alike.
KINDLY SPONSORING THE SUPPORTING THE INDUSTRY (26+ EMPLOYEES)
Integral legal costs: no ordinary cost business!
Yes, we offer all the usual things, bills, budgets, statements of cost and advocacy but we are so much more than costs experts. We advise professional and lay clients alike as an integral part, of the process no matter which side we work on.
Our ethos is always to be commercial and not to shy away from delivering tough messages to protect our clients’ recoveries and reputation.
Getting paid is obviously fundamental for any business – at Integral Legal we understand that this starts from the day your client signs up and continues through to settlement of any case – which is why our retainer review service has been so popular together with our bespoke CPD accredited training. For a lawyer there can be nothing worse than winning a case then finding out you are at risk of not getting paid by your losing opponent, or even your client because of a technicality.
If our clients thrive - we all do
We also advise funders - offering tailored auditing services to ensure their investments are protected.
Client Service is at the heart of everything we do. Our team of highly qualified expert Cost Lawyers have the exceptional commercial understanding our clients have come to expect.
Integral Legal Costs – a fundamental part of your team.
KINDLY SPONSORING THE INSURTECH OF THE YEAR AWARD
Tri Star Costs is one of the longest established and widely respected providers of legal costs services in the legal services industry today. Based in the North West of England, our highly experienced and dedicated team of costs professionals including Costs Lawyers, Costs Draftspersons and Costs Negotiators have an excellent record in handling costs disputes at all levels and in various areas of the law.
​
With a reputation for working with speed and efficiency in all matters and dealing with complex and uncommon cases in an increasingly sophisticated market, Tri Star Costs utilises the huge depth of experience of our talented and diligent team to facilitate swift and commercially successful outcomes for our clients. With an exemplary record in this highly specialised area of legal services Tri Star Costs are dedicated and committed to delivering the highest standards of service available in the legal costs industry.
​
Some of the legal areas that we provide our services in include: Personal Injury, Clinical Negligence, Commercial Litigation, Industrial Disease, Military Claims, Housing Disrepair Claims, Solicitor and Client Costs Disputes, Group Litigation and many more. Our loyal clients are many and can be found nationwide across England and Wales.
KINDLY SPONSORING THE LIFETIME ACHIEVEMENT AWARD AND ENTERTAINMENT
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions safe, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
KINDLY SPONSORING THE BEST PLACE TO WORK AWARD
Express Solicitors, a personal injury law firm headquartered in South Manchester, has nearly 800 employees and is ranked at number 70 in The Lawyer Top 200 out of around 9,000 UK law firms. Boasting exceptional talent, Express is recognised in prestigious directories such as The Legal 500 and Chambers and Partners.
​
Express Solicitors is one of the largest personal injury solicitors in the UK. We’re a no win, no fee firm and cover all personal injury and accident claims including clinical negligence claims. With over 1,000 years of combined expertise, we’re well known for winning cases that other firms can’t.
​
We’re rated Excellent on Trustpilot with over 7,000 reviews, coming from our clients, that means a lot to us. Our focus is on achieving the maximum possible compensation for our clients and helping as many injured people as we can with the whole client experience built on our customer service pledge.
The Express Group includes claims management company Injury Lawyers 4u as well as medical reporting agency Ontime Reports. As a top Best Companies law firm ourselves, we are delighted to be sponsoring the Best Place to Work award at the Modern Claims Awards 2025.
KINDLY SPONSORING THE OUTSTANDING COMMITMENT TO TRAINING AND APPRENTICESHIPS
Unlock the power of organisational culture with New Eden
New Eden specialises in measuring, improving, and sustaining a strong and convergent culture, ensuring values and behaviours align for the benefit of employees and clients alike.
Culture Matters and Benefits
A strong, positive, and convergent culture is key to creating an environment where both employees and customers feel valued. How interactions are experienced is more important than what the technical service is itself and produces:
-
Increased investment and/or profit
-
Greater clarity of vision and values
-
Long-term sustainability
-
Higher client satisfaction
-
Stronger staff loyalty, easier recruitment, succession planning
-
Enhanced public reputation and community impact
-
Improved stakeholder/shareholder return
-
Heightened ESG and Cyber Security awareness
-
A culture of mutual respect
-
Fewer mistakes and complaints
-
Reduced risk
-
Lower insurance premiums
How we measure culture
We offer a unique, proven approach to measuring culture and identifying perception gaps between management and staff, plus reinforcing good practice. Our proprietary ‘3BQs’ (Three Balance Questionnaires) provide instant insights, and only take 15 minutes to complete:
-
BQ1: Service Balance™ - Understand your organisation’s service and market orientation.
-
BQ2: Compliance Balance™ - Measures the balance between bureaucracy and enthusiasm.
-
BQ3: Personality Balance™ - Gain insight into individual success criteria, leadership and team styles.
For more info, call Mark on 03333 449260 or email: mark@newedenway.com
Sponsors & Media Partners
