SPONSORS
HEADLINE SPONSOR & KINDLY SPONSORING THE INDUSTRY WOMAN OF THE YEAR AWARD
Carpenters Group is a premier provider of legal and insurance services with over 30 years of expertise in successfully managing claims for insurers and policyholders. Our team of approximately 1500 colleagues across the UK collaborates closely with insurers, brokers, and MGAs to deliver a wide range of fully outsourced claims solutions.
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We pride ourselves on our deep insurance and legal expertise, enabling us to forge successful partnerships with any insurer or broker. Our long-standing relationships with our clients are a testament to the high quality of our service. At Carpenters Group, we are driven by a commitment to excellence, mutual support, and community engagement, always striving to do the right thing.
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Despite managing more claims than many of our closest competitors combined, we maintain the mind-set of a small firm. Carpenters Group comprises numerous specialist teams, each led by industry-leading professionals who carefully tailor their services to meet our customers' needs.
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Our comprehensive services include outsourced motor claims, motor and home legal expenses insurance, claimant personal injury services, a 24/7 365 First Notification of Loss (FNOL) centre, legal defence services, a specialist biker team, serious and catastrophic injury team, and credit hire and subrogated recoveries.
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At Carpenters Group, our clients, colleagues, and customers know they can rely on us for exceptional service and support.
KINDLY SPONSORING THE BROKER OF THE YEAR AWARD
Digilog UK are a leading provider of advanced risk-reduction solutions; driven by our acclaimed DiVA (Digital intelligent Voice Analysis) Core technology. Our dedication to integrity in conversation-driven transactions shapes every aspect of our services, from applications and claims to customer disputes and investigative interviews.
We develop tailored solutions that address the unique risk exposures of diverse businesses, ensuring that every interaction is managed with exceptional precision. Our technology adeptly handles calls of any volume while prioritising customer service excellence. By integrating best practices from cognitive interviewing, behavioural analysis, and intelligent questioning, we create an ergonomic interface that streamlines user experience.
Our system harnesses machine learning to provide real-time risk assessments, enhancing customer due diligence and expediting the processing of legitimate claims and applications. Furthermore, our commitment to Equality, Diversity, and Inclusion (EDI) is integral to our mission; DiVA technology focuses solely on voice algorithms, eliminating biases related to socioeconomic or minority groups.
By consistently investing in our people, technology, and processes, we promote sustainability and innovation. At Digilog, we are passionate about delivering cutting-edge solutions that empower businesses to navigate their unique challenges with confidence.
KINDLY SPONSORING THE DIVERSITY, EQUITY & INCLUSION AWARD
e2e is the leading exponent of total loss claims management in the UK, and central to our business is a simple philosophy.
Think differently. Act differently. Deliver excellence – differently.
Proudly owned by our member suppliers we are tasked with bringing invention, creativity, and new total loss management solutions to our clients and their policyholders. A non-profit making enterprise, we prefer to leave surplus funds with our members and clients so that we can be ultra-competitive in our pricing, whilst also providing our members with more opportunities to invest in the future.
Driven by technology and an obsessive focus on the customer experience we design and deliver a total loss claims management service that is bespoke, flexible, delivered with passion, is inventive, and built on total commitment.
Free of corporate demands to maximise profits we can freely choose where and when to invest in those new solutions that will deliver real value to our clients. If there’s a way to do it better, we’ll find it. If there are different answers that require new methods, we’ll adopt them. If we can create a new collaboration between our members and clients, we’ll be there at the start.
e2e. Delivering excellence. Differently.
KINDLY SPONSORING THE MEDIA BOARD
Laird is transforming vehicle damage assessment across the UK. Since its inception in 2000, the company has been at the forefront of delivering clear, accurate, and impartial damage intelligence, empowering the industry to make smarter, faster decisions. By combining cutting-edge AI technology with a team of expert assessors, Laird ensures rapid, transparent assessments without sacrificing accuracy.
What truly sets Laird apart is its unique Human-in-the-Loop (HITL) approach, seamlessly blending the efficiency of AI with the precision of human expertise. This combination ensures both speed and reliability in every report.
From FNOL to case completion, Laird provides tailored solutions designed to meet the specific needs of each client. Continuously innovating and refining its processes, Laird leads the way in reducing costs, enhancing outcomes, and ensuring client satisfaction.
With a relentless focus on quality and service, Laird is a trusted partner for anyone seeking efficient, high-quality vehicle damage reports and intelligence. Their commitment to staying ahead of industry trends ensures they remain a leader in the field, always delivering results that drive real value for their clients.
KINDLY SPONSORING THE INSURER OF THE YEAR AWARD
FMG is the UK’s leading provider of comprehensive incident management and roadside solutions, delivering 24-hour vehicle and driver support to a portfolio of over 830,000 cars, LCVs and HGVs.
Established in 1986, FMG operates on behalf of private and public sector fleets, major UK insurers and brokers, leasing providers, 11 Police Forces and National Highways, continually seeking new and innovative ways to control incident costs and reduce vehicle downtime to a minimum.
When vehicles incidents occur, FMG’s fleet experts are available 24/7/365 to provide vital driver support and manage every aspect of the incident, from initial reporting to vehicle recovery and replacement vehicles, repair management, risk reduction services and a range of Insurance solutions. Ingenium, FMG’s in-house designed and managed platform, drives all services seamlessly and retains tight control over every time-critical process, all incident-related costs and every customer’s specific instructions.
FMG’s UK-wide network of vehicle repairers offers a range of high-quality repair options, including one-day SMART and mobile repair and traditional bodyshop repair, all designed to reduce vehicle off road time to a minimum. FMG’s automotive engineers ensure the most appropriate repair option is expertly carried out, repair costs are fair and repair progress monitored. Drivers are kept mobile with a suitable replacement vehicle and can track repair progress at any time via FMG Connect, the omni-channel customer portal.
FMG employs over 800 staff from its headquarters, Broad Lea House in Huddersfield, with all services managed in-house, enabling the seamless and safe sharing of data via integrated systems.
KINDLY SPONSORING THE INNOVATION OF THE YEAR AWARD
Witness Wise is trusted in providing high-quality, professional, and reliable legal services that seamlessly integrate with your business needs. Understanding the challenges faced in managing a caseload, we offer flexible solutions for a range of services, without compromising on quality. Our services include statement taking, first language statement taking, translation and interpreting, and no-find-no-fee client tracing.
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With an unwavering focus on customer satisfaction and innovation in our methods, we ensure that our service is tailored to each client’s individual strategy and expertly delivered. Our dedicated team is equipped to offer our services to a high standard, exceeding client expectations.
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We plan our methods on an account-by-account basis, rejecting a “one size fits all approach”. With a proven track record of improving settlement values and increasing client engagement, we are more than a service provider; we are a trusted partner in the legal sector and an extension of your firm.
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We continuously innovate our internal processes, team training, and industry partnerships. Our approach is professional, methodical, and effective. Witness Wise services add significant value to clients, making us the preferred choice for legal professionals nationwide.
KINDLY SPONSORING THE MENU & WINE
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Rapid Repair Network, we are redefining the way mobile vehicle body repairs are carried out. As a leading provider of same-day mobile vehicle body repair services, we perform over 14,000 repairs annually for a broad spectrum of clients, including insurance, accident management and fleet companies across the country. However, what truly sets us apart is our unwavering commitment to sustainability and environmental stewardship. Our green initiative is not only changing the repair landscape of mobile vehicle repair, but also paving the way for a more sustainable future in the entire automotive repair and refinish sector. As the first mobile repair company to achieve both BSI and PAS2060 Carbon Neutral Status, we are proudly at the forefront of the green revolution within the vehicle repair industry. Our efforts to reduce our carbon footprint are tangible, measurable, and impactful
Monitoring customer feedback through Net Promoter Score (NPS) metrics to measure satisfaction and ensure that our green policies are resonating with those we serve. The response has been overwhelmingly positive. 96% of customers say they would use us again, and 94% rate our repair quality as 5 stars, with 95% rating their overall experience as excellent.
KINDLY SPONSORING THE OUTSTANDING ACHIEVEMENT OF THE YEAR AWARD
S&G Response is an award-winning provider of third-party claims handling services to a wide variety of stakeholders including insurers, MGA’s and self-insured fleet clients. We are one of the few privately owned businesses in our sector operating with scale allowing clients direct access to the ownership for accelerated decision-making capability.
Operating from sites in Wilmslow and Halifax, our business offers a suite of services including:
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FNOL
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In-house engineering
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Repair network and repair management
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Total loss and salvage handling
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Third Party Capture
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TPPD claims handling
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Uninsured Loss Recovery
We continue to invest in technology and utilise workflow and automated processes to facilitate the end-to-end coordination of our partners requirements. This allows the business to stay ahead with industry advancements giving us the flexibility to adapt and proactively approach the way we operate to deliver on client expectations.
We have been featured as a Best Practice Representative in the annual Parliamentary Review and hold the gold standard accreditation from Investors in People.
KINDLY SPONSORING THE PROGRAMME
Copart is a global leader in online vehicle remarketing and recycling, handling over 500,000 vehicles each year in the UK through their patented online ‘live’ auction platform.
Delivering service excellence and maximum value throughout the total loss process and offering the UK’s largest inventory of quality assured green parts through The Green Parts Specialists brand, Copart UK is proud to be the partner of choice across the insurance sector.
Copart offers unparalleled operational ‘speed and ease’ and the latest digital technologies alongside a 500+ transport fleet, over 1,000 acres for secure storage and handling, and 32 locations across the UK and Ireland with more in the pipeline.
Continuously expanding to ensure close proximity to customers and communities, Copart provides the largest self-owned capacity and capability for Total Loss vehicles in the UK.
Coupled with their ‘Customer First’ ethos, Copart constantly strives to provide the very best experience for its customers and their policy holders, with achievements including a ‘Super Six’ suite of ISO accreditations.
Offering more than 30 Integrated Services, which return real measurable value, Copart customers realise the highest possible auction returns alongside reduced claims costs.
Copart’s data sources are extensive; utilising live and post event data pools, providing unrivalled insights, and enabling its customers to make informed decisions, from underwriting through to auction predictions.
Copart. Always moving forward.
KINDLY SPONSORING THE BEST CUSTOMER SERVICE AWARD
Since 2009, National Accident Repair Group (NARG) has redefined accident repair management, providing nationwide coverage through a network of over 550 PAS10125-approved bodyshops. Trusted by major insurers and fleet operators, NARG delivers seamless repair solutions that balance efficiency, technical expertise, and customer service, ensuring minimal vehicle downtime.
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With the increasing complexity of modern vehicle repairs, our expertise in procurement, deployment, and capacity management is more critical than ever. Our network boasts 750+ manufacturer approvals, ensuring every repair meets the highest industry standards while optimising cost and efficiency. Proactively addressing the rise in electric vehicles, we’ve partnered with 350+ repairers certified to Level 3 EV repair standards.
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As we enter our next chapter, NARG will continue to lead the next era of repair management through innovation, automation, and real-time performance insights. Our digital-first approach integrates AI-driven decision-making and specialist-led repair solutions, ensuring faster turnaround times and seamless insurer integration. With a strong focus on ESG and compliance, we are building a smarter, more resilient repair network - delivering excellence at scale for insurers, fleets, and policyholders alike.
KINDLY SPONSORING THE OUTSTANDING COMMITMENT TO TRAINING AND APPRENTICESHIPS
Express Solicitors, a personal injury law firm headquartered in South Manchester, has over 800 employees and is ranked at number 70 in The Lawyer UK 200. Boasting exceptional talent, Express is recognised in prestigious directories such as The Legal 500 and Chambers and Partners.
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Express Solicitors is one of the largest personal injury solicitors in the UK. We’re a no win, no fee firm and cover all personal injury and accident claims including clinical negligence claims. With over 1,000 years of combined expertise, we’re well known for winning cases that other firms can’t.
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We’re rated Excellent on Trustpilot with circa 8,000 reviews, coming from our clients, that means a lot to us. Our focus is on achieving the maximum possible compensation for our clients and helping as many injured people as we can with the whole client experience built on our customer service pledge.
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The Express Group includes claims management company Injury Lawyers 4u as well as medical reporting agency Ontime Reports. We place great pride on our training, our graduate programme has been awarded The Princess Royal Training Award so we are delighted to be sponsoring the Outstanding Commitment to Training and Apprenticeships category at the Modern Claims Awards 2026.
KINDLY SPONSORING THE CHAMPAGNE RECEPTION
National Windscreens, part of Cary Group, is a leading UK provider of vehicle glass repair, replacement and ADAS calibration services, trusted by insurers, fleets, leasing companies and motorists nationwide. With more than 100 fitting centres and an extensive mobile network, we ensure drivers stay safe, supported and confidently on the road, wherever they are.
Our customer first approach sets us apart. We combine technical expertise with genuine care, ensuring every interaction reflects our commitment to safety, service quality and positive outcomes for our customers. From everyday windscreen repairs to complex ADAS calibrations, our teams are trained to the highest standards, using advanced technology and industry best practice to deliver a consistent and reliable service.
Cary Group, a European leader in sustainable automotive glass and calibration solutions, is deeply focused on reducing our environmental impact and improving the long-term value of our services. We continue to invest in innovation, skills development and sustainable practices that shape a safer and more responsible future for our industry and for the next generation.
Our people are the foundation of our success. Their expertise, care and collaboration drive the experience we deliver every day, making National Windscreens a trusted partner customers can rely on.
KINDLY SPONSORING THE LAW FIRM OF THE YEAR
At Bridgetech, we go beyond simply providing SaaS. We redefine systems and processes by introducing smarter workflows and industry best practices. Our approach ensures efficiency, compliance, and innovation in highly regulated and governed sectors.
Our expertise in technology, data, and agility empowers insurers, law firms and financial services organisations to operate with greater efficiency, accuracy, and ease.
We’ve brought together leading specialists in technology, process and data analytics under one roof, creating a powerhouse of expertise that delivers market-leading solutions. With decades of industry experience, we understand the challenges you face and we’ve developed tailored, proven software to solve them.
Our intuitive, plug-and-play software integrates seamlessly into your existing systems; no friction, no downtime, just results. Our APIs are built for effortless connectivity, ensuring your workflows are streamlined, not disrupted.
At Bridgetech, we believe in partnership over service. We don’t just provide tools, we work alongside our clients, offering strategic insights, challenging outdated processes, and helping drive outstanding results. That’s why we’ve won eight awards in the last five years, because we don’t just participate in the industry, we lead it.
KINDLY SPONSORING THE BODYSHOP OF THE YEAR & BEST GREEN INITIATIVE
Vizion Network, is one of the UK’s largest and most advanced managed vehicle repair networks. Combining cutting-edge technology with nationwide expertise, Vizion provides a seamless, fully connected repair journey, from claim initiation and repair allocation to completion and feedback. Its industry-leading digital platforms streamline communication, enhance transparency, and ensure every repair meets the highest standards of safety and quality. Recognised by the Financial Times as one of Europe’s Fastest Growing Companies, Vizion continues to set new benchmarks for innovation and service within the automotive repair industry. Guided by its core values of integrity, collaboration, and excellence, Vizion is redefining what it means to deliver a trusted, customer-first vehicle repair experience.
KINDLY SPONSORING THE ACCIDENT MANAGEMENT COMPANY OF THE YEAR
We’re proud to sponsor the Modern Claims Awards, reflecting our shared commitment to innovation, collaboration, and excellence within the insurance and claims industry. At Auto Windscreens, we're a leader in the UK market for automotive glass repair and replacement, trusted by insurers, fleets, and drivers for our nationwide coverage and customer-first approach. Safety, sustainability, and efficiency are at the heart of everything we do, ensuring vehicles stay road-ready and policyholders remain satisfied.
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Auto Calibrate complements this expertise by delivering advanced ADAS calibration services, ensuring vehicles equipped with cutting-edge safety technology remain compliant with manufacturer standards. Using state-of-the-art equipment and technical precision, we help insurers and repair networks reduce downtime while maintaining safety-critical systems.
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Together, we provide a seamless, end-to-end solution for windscreen replacement and ADAS calibration, enabling claims professionals to deliver exceptional service. Our sponsorship of the Modern Claims Awards reflects our vision: driving progress, supporting best practice, and celebrating the achievements of the claims community. We’re proud to stand alongside industry leaders in shaping the future of automotive claims.
KINDLY SPONSORING THE SUPPORTING THE INDUSTRY (26+ EMPLOYEES) AWARD
Autoglass® is a UK market-leading specialist in vehicle glass repair, replacement, and advanced driver assistance system (ADAS) recalibration. As part of Belron®, the world’s leading vehicle glass group, Autoglass® combines a nationwide network of around 1,000 highly trained technicians and 100 service centres with a resilient, globally connected supply chain. With a long-standing ‘repair-first’ ethos and access to Belron Technical’s pioneering R&D, the company was the first to introduce nationwide ADAS recalibration, helping ensure that modern vehicle safety systems continue to operate exactly as designed.
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A trusted partner to many of the UK’s leading insurers and fleets, Autoglass® delivered a world-class Net Promoter Score (NPS) of 80.2 in 2024, reflecting its commitment to exceptional customer experience. Responsibility is embedded into the organisation, from recycling 100% of its glass waste to actively reducing carbon emissions across its operations, working towards net-zero by 2050. Autoglass® also supports local and global communities through initiatives such as the Spirit of Belron Challenge and its long-standing partnership with Afrika Tikkun. Known widely for its iconic ‘Autoglass® Repair, Autoglass® Replace’ jingle, the company continues to deliver on its promise to ‘Fit Safety as Standard.’
KINDLY SPONSORING THE MAJOR LOSS AWARD
At the London Prosthetics Centre, care is more than just a service - it’s a commitment. Since our conception in 2008, LPC has been dedicated to providing the very best in prosthetic intervention, placing the client at the heart of everything we do. We provide compassionate, inclusive, and personalised care to empower individuals to achieve their goals. Our prosthetists collaborate seamlessly with physiotherapists, occupational therapists, personal trainers, and technicians, ensuring a holistic approach to treatment. Paired with a portfolio of world-renowned prosthetic manufacturers, we deliver the highest standard of care, utilising the latest technology to ensure optimal outcomes.
All of this made possible by our new state-of-the-art facility, conveniently accessed via the M25 and A3 in Chessington, Surrey. With expanded rehabilitation services, manufacturing facilities, and clinic spaces, clients are welcomed into an environment designed to support their independence and empower their progress.
Clients at LPC are supported every step of the way. With our team guiding individuals through physical and mental rehabilitation, fitting their new device, and training them to use it confidently. Whether the goal is to hang out the washing, get back to work, or conquer a mountain, our specialised multidisciplinary team is here to help them achieve it.
KINDLY SPONSORING THE FIGHT AGAINST FRAUD AWARD
CAPS® vision is to connect every part of the UK Repair Industry. Our aim is to connect Insurers, Work Providers, Bodyshops, Parts suppliers, Engineers, Recovery companies, and Salvage agents to create a frictionless and mutually connected digital ecosystem.
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With CAPS®, the industry has already witnessed a significant reduction in time and costs associated with processing claims and repairs, through reduced key to key times as a result of timely reactions to changing needs, or through the labour efficiencies of not relying on phone calls and emails to sign with joint stakeholders.
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Today, CAPS® stands as a testament to innovation, continually adapting and growing to meet the ever-changing needs of the automotive claims and repair industry in the UK. Recent additions such as extending CAPS® tried and tested communication to Recovery companies and Salvage agents promises to bring further efficiencies to our industry.
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CAPS® ensures everyone is on the same page, improving how we all communicate and share data. Our goal? To get the entire automotive claims and repair industry across the UK sharing data in real-time, making the industry more connected, transparent and approachable than ever.
KINDLY SPONSORING THE RISING STAR OF THE YEAR AWARD
UKS Health Group is the leading diagnostic and treatment provider. Over the last 20 years we have developed an excellent reputation with both clients, patients and suppliers. With a comprehensive network of hospitals, consultants and clinicians we will always appoint the most appropriate professional for your clients.
Diagnostics
We arrange several x-rays, MRIs, ultrasound and other diagnostic scans every year with fast turnaround and at many locations throughout the United Kingdom.
Consultation & Surgeries
Your designated care-coordinator will be able to assist in arranging a wide array of medical treatments. These could range from simple blood tests to consultant appointments and surgical procedures.
Rehabilitation
Whether you require physiotherapy, CBT, counselling, osteopathy, chiropractic or clinical psychology treatments, we will arrange all your rehabilitation needs at competitive prices throughout the UK.
Estimation Service
Most of our standard services are provided at a fixed price but for more unusual or complex requirements our free estimates service will advise you in advance of the expected cost and where we are able to arrange this in relation to your client's location.
Our Mission
To source a range of high-quality diagnostic and surgical treatment services to enable our customers to rehabilitate their clients to the best possible recovery outcomes.
KINDLY SPONSORING THE GIVING BACK TO CHARITY AWARD
Intersys Ltd is a security-first Managed Service Provider (MSP) with nearly three decades of experience serving the insurance sector.
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Headquartered in London’s Leadenhall Market—the heart of the UK insurance industry—Intersys delivers advanced IT and cyber security solutions to brokers, underwriters, MGAs, and insurers. The company’s deep sector expertise is reflected in its tailored support for placing platforms, underwriting and claims management systems, actuarial modelling, certificate management and exposure quantification.
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Intersys stands out for its security-first approach, offering cyber resilience services aligned with ISO 27001, Cyber Essentials Plus, and NIST standards. Its dedicated team provides virtual CTO and vCISO services, cloud migration, automation of policy and claims processes, and robust compliance consulting. Notable innovations include CertificateManager, a Microsoft-based platform streamlining global insurance certificate issuance, and SCAIR®, a supply chain risk management tool used by leading (re)insurers.
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Clients benefit from exceptional service levels—Intersys boasts a 94% retention rate and an average client relationship of 8.6 years. With a proven track record in digital transformation, regulatory compliance, and cyber risk mitigation, Intersys empowers insurance organisations to work smarter, protect sensitive data, and navigate the evolving risks of a digital-first market.
KINDLY SPONSORING THE ENTERTAINMENT
The Alternative Accommodation Agency - A3 was created in 2010 to provide accommodation to the Insurance Industry. A3 has grown organically over the past 15 years and now has an enviable reputation for providing expertise combined with First Class Customer Service to many sectors. Accommodation is our specialty - we do nothing else!
We specialise in finding all kinds of accommodation solutions speedily. A3 will triage your customer’s requirements and using our extensive experience provide the best options to select from. This ensures that we find the Right Solution Every Time. One call to A3 gives you access to our expertise in different types of innovative accommodation solutions. Every A3 supplier is also a specialist in their field allowing us to provide expert advice in all situations.
We deliver a dedicated One-To-One service providing advice, support and ongoing assistance to all displaced occupants at what is a very difficult time for them. We employ fully trained, highly skilled staff to provide a customer-orientated service to all of your policyholders, smoothing their journey and removing stress. First Class Customer Service is at the heart of everything we do but don’t take our word for it, check out our Google Reviews online.
Sponsors & Media Partners
