S&G Response Ltd - HEadline Sponsor

kindly sponsoring the lifetime Achievement of the Year Award

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S&G Response is an award-winning provider of third party claims handling services to a wide variety of stakeholders including insurers, MGA’s and self-insured fleet clients. We are one of the few privately owned businesses in our sector operating with scale allowing clients direct access to the ownership for accelerated decision-making capability. 

 

Operating from sites in Wilmslow and Halifax, our business offers a suite of services including:

• FNOL

• In-house engineering

• Repair network and repair management

• Total loss and salvage handling

• Third Party Capture

• TPPD claims handling

• Uninsured Loss Recovery

Carpenters Group

kindly sponsoring the Diversity Award

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Carpenters Group is one of the UK’s leading providers of insurance and legal services. We work in partnership with insurers, brokers and MGA’s to deliver a variety of fully outsourced claims solutions. Our team has grown to approximately 1000 employees across six offices throughout the UK. We have sites in Liverpool, Birkenhead, Leeds, Haywards Heath and Glasgow.

 

Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our long-standing relationships are testament to the quality of our service. Our focus is always on the customer and ensuring their claims journey consistently exceeds expectation.

Laird Assessors

kindly sponsoring Car & Media Board
 

Laird provide information & expertise required by the automotive accident industry to allow them to best service their clients. 
 
Initial triage to assess whether a vehicle is a repairable or a total loss, roadworthy or not, allows rapid decisions on sending the car to a bodyshop or salvage agent, whether a hire car is required, etc.  This data and other information important to the client is returned typically within minutes, if required directly into the client’s management system to aid speed, visibility & accuracy. 
 
They provide a range of detailed reports, often bespoke to clients, powered by a smart and interactive central system, Swiftcase.  Supported by an award winning human team and useful automation allowing their clients to provide an unrivalled level of support & communication, in turn, to their clients & supply chain.   
 
From white labeled products & repair network management to self-serve image apps and customer service chatbots, they provide a high level of assistance beyond a mere engineers report. 
 
Laird is constantly advancing, striving to solve clients pain points whilst staying abreast of the automotive industry’s rapid evolving technologies.  A pragmatic approach, an open-minded attitude towards new developments and a deep involvement with collaborative technology have allowed them to extend their standing as the UK’s leading independent vehicle experts. 

Enterprise

kindly sponsoring the Best Green Initiative Award

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Trusted Industry Partner and Specialists in Insurance Replacement Rentals

For more than 65 years, Enterprise has established itself as a leader in providing replacement vehicles and courtesy cars that are relied upon in the event of an accident. By working closely with our insurance, broker, body-shop, assistance provider and dealership partners across the world we’ve developed a unique approach to managing each of their replacement vehicle needs.

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With the scale, technology and expertise we’re able to provide a low-cost and high-quality solution that keeps your customers mobile. By constantly reviewing the needs of the market, Enterprise continues to develop new and innovative mobility solutions to better support the needs of its customers.

As a privately-owned company, Enterprise prides itself on its ability to react quickly to changes and challenges in the market.  This flexibility, together with a continuous focus on innovation and growth through service excellence, means Enterprise has the strength and adaptability to succeed, no matter what the market conditions.

AllthingsCX

kindly sponsoring the Insurtech of the Year Award

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AllThingsCX is a specialised project consultancy dedicated to simplifying the complexities of Unified Communications/Contact Centre as a Service (UCaaS/CCaaS) transformations for businesses. 

 

Our versatile services are designed to cater to each client’s unique needs, leveraging cutting-edge and user-friendly cloud-based technologies to optimise communication systems for improved efficiencies and better business practices.

 

As a trusted partner of Nice CXone, we offer valuable advice and support from selection to full on-site integration, guiding businesses through the migration process to the cloud. With extensive experience in thousands of unified communications transformations, contact centre modernisation programs, and managed lifecycle solutions, our team of experts is committed to becoming valued members of your team, offering strategic advice, and helping you optimise your communication platforms.

 

Contact us today to learn more about how AllThingsCX powered by CXone can help transform your communications infrastructure. 

 

https://allthingscx.com/modern-claims-awards/

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BASF

kindly sponsoring the ESG Campaign Award

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BASF Automotive Refinish UK & Ireland is the number one sustainable vehicle repair solution, with its leading brands Glasurit, R-M, and baslac offering unparalleled innovations and digital solutions.

 

We are committed to leading our industry toward greater sustainability, and now, we’re proudly leading the way with our highly anticipated, all new Glasurit 100 Line. Exceeding all global VOC requirements, Glasurit 100 Line is an absolute winner in the field, sitting a pioneering 40% below the solvent limit. Pioneering body shops can now make the environmentally responsible choice where possible when it comes to automotive repairs. 

 

Glasurit 100 Line – Ecofriendly paint to improve your business ecoefficiency. Speed. Efficiency. Perfection. BASF Automotive Refinish UK & Ireland – Winner of the British Coatings Federation Sustainable Innovation Manufacturer Award 2022.

 

BASF – We create chemistry for a sustainable future. 

RGI Solutions

kindly sponsoring the Rising Star of the Year Award

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RGI Solutions are an independent investigation specialist established in 1990. When we set out in business back then, our mantra was simple: ‘to provide integrity, reliability, insight, value and quality in everything we do’. 

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Today, with leading insurance companies, solicitors, self-insurers and claims handling companies among our clients, those founding principles remain just as important to us as they did all those years ago. 

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Proud of our clear, fixed-price services and outstanding fraud savings rate, we deliver exceptional value.  Believing that being ‘good’ really isn’t good enough, we view the service level agreement we establish with each client as the absolute minimum standard we must achieve.

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If our many years of experience have taught us one thing, it’s that every investigation is unique. It’s also why we never adopt a one-size-fits-all solution.  Each service is tailored to each client’s specific needs. With highly experienced investigators, sophisticated information databases and a management team made up of leading counter-fraud specialists, we offer true insight, capability and expertise. 

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Providing service certainty is at the heart of what we do, allowing us to keep our customers satisfied in being agile in our services, so you can feel confident your values and standards are being upheld. 

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In short, choosing RGI means working with an insightful, approachable, wholly compliant investigations team that listens, acts and delivers.

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Auto Windscreens

kindly sponsoring the Tech Initiative of the Year Award

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Auto Windscreens is a leading UK vehicle glass repair, replacement and ADAS calibration provider that prides itself on delivering value and an excellent service to insurance partners through technical expertise and a high-quality customer journey.

 

Through its dedicated 24/7 contact centre, online booking process, growing network of 73 service centres and 300-strong mobile fleet, the company provides a smooth and convenient claims experience.

 

In 2022, the business achieved a score of 93.1 in the Institute of Customer Service’s Business Benchmarking Customer Satisfaction Index and is rated Excellent with a TrustScore of 4.7 out of 5 on Trustpilot.

 

Auto Windscreens is proud to have committed to becoming a net zero business by 2045.

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JEL Consulting

kindly sponsoring the invitation

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For the last 25 years JEL Consulting has been designing and delivering exciting and original solutions in claims and supply chain development for insurers, claims managers, and vendors. 

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Founded by Eddie Longworth, we bring a mixture of intelligence, insight, and inspiration to every project and consistently deliver superior results across the full range of General Insurance lines of business.

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Strategy, planning, operational transformation, and business growth are just a part of the vast portfolio of knowledge and change management skills that we bring to every project.

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Recent commissions have included a national programme of ESG strategy and programme implementation for a group of vendors, third party cost mitigation initiatives for an insurer, and helping several clients to win new business through original and persuasive tender responses. 

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Our fiercely independent and objective approach to solving our clients’ problems affords us the opportunity to think afresh, design differently, and implement with urgency and focus.

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Combining expertise with innovation, analysis with insight, and inspiration with intelligence, makes for a powerful combination of capability that we offer to every client, large or small. 

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Digilog

kindly sponsoring the broker of the year award

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Digilog is an international business, driven by passion, focus and dedication to deliver our leading and advanced Voice Risk Analysis technology and bespoke training for validating integrity within conversation-based transactions using our specialist software - DiVA (Digital intelligence Voice Analysis) across our customer markets, including Insurance, Banking, Collections, HR & Recruitment.

 

we design and deliver our pioneering solution to meet the differing and unique risk exposures of individual businesses and their varied processes, with our training approach designed to be easily integrated to meet your business objectives.
 

Intended to handle calls efficiently and effectively, whatever the volume, whilst delivering the highest levels of customer service, our technology brings together the very best of Cognitive Interviewing, Behavioural Analysis, Intelligent Questioning, Applied Psychology and Conversation Management Techniques into one ergonomic interface designed for efficient and user-friendly processing.

 

Machine Learning capabilities also provide a fast, effective and efficient process with the ability to asses potential risk in real-time, improving customer due diligence and accelerating the processing of legitimate applications, claims, disputes etc.

 

We have full confidence in our knowledge and expertise to work collaboratively with our customers to deliver a tailored risk reduction solution whilst continuously investing our budget in people, technology and processes. This helps us to further develop, sustain and innovate our business.

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GT MOtive

kindly sponsoring The best workplace award

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With an award-winning estimation platform, GT Motive is devoted to developing software solutions for the automotive industry. Offering a range of products including accurate estimating solutions and streamlined cloud-based workflow platforms, GT Motive helps insurers, repairers, engineers, and fleet companies to achieve their goals and drive efficiencies in engineering and claims management.  

 

Through collaboration, automation, integration, and innovation, GT Motive continuously strives to create unique solutions to improve claims operations for all stakeholders.   

GT Motive recently launched their game changer…GT Global, a collaborative ecosystem that connects the latest workflow technology for engineering and claims management with GT Motive’s core capabilities around estimatics and data. GT Global is the communications layer around the core estimatics model and facilitates collaboration, the receipt of the instructions for the repairer or the engineer with different profiles, different audit rules, validation rules, etc and all of the processing around authorisation and total loss.  

GT Global is a reliable and viable alternative to existing platforms, with state-of-the-art secure cloud technology, the estimating solution is based in OE data and updated in real time. Secure collaboration between engineers and repairers has never been easier and more secure with GT Estimate, the leading estimating solution.  

  

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E2E Total Loss Vehicle Management

kindly sponsoring the bodyshop award

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e2e Total Loss Vehicle Management is the only UK network of vehicle salvage and automotive recycling experts delivering nationwide, market leading services to the insurance industry.  Our 30 member sites represent environmentally compliant, regional centres of excellence with deep localised knowledge.  We recover 250,000+ vehicles annually and members operate to consistent, audited standards prioritising customer service.  We source and analyse customer feedback and are proud of our complaint’s ratio of <0.1%.  We are the only organisation in our industry to achieve the BSI Customer Service Kitemark™.

 

Our clients experience reduced claims leakage and operational costs and benefit from stronger salvage resale values and faster sales.  Our salvage auction, SalvageMarket, has 50,000+ registered bidders and operates on a state-of-the-art technology platform. The opportunity to access 500,000+ quality-graded, warranty-assured, provenance recorded reclaimed parts, delivered in 24 hours, reduces clients’ motor claims costs, enables them to offer policyholders choice and supports their ESG agendas.  We mitigate client risks by protecting their brands with certified destruction of all CAT A/B salvage vehicles and we reduce the threat of business interruption with the service continuity afforded by a network. 

 

Our flexible model enables us to shape our services to meet clients’ specific business requirements.  Adding value as a strategic partner, our UK wide data insights help to inform clients’ business decision making.

  

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